Computer telephony integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax. CTI has provided an efficient means of integrating all customer contact channels with your computer systems.
Voice over Internet Protocol (or VoIP) is one of a family of internet technologies, communication protocols, and transmission technologies for delivery of voice communications and multimedia sessions over the Internet. VoIp technology offers businesses an unbeatable proposition: streamline telecommunications while reducing total cost of ownership. VoIP integrates business communications into a single infrastructure: the data network. From small businesses to large enterprises, VoIP users increase their productivity, flexibility, and attract lower bills.