Integrated Services 
 
CTI 
 
Computer telephony integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax. CTI has provided an efficient means of integrating all customer contact channels with your computer systems. 
 
VoIP 
 
Voice over Internet Protocol (or VoIP) is one of a family of internet technologies, communication protocols, and transmission technologies for delivery of voice communications and multimedia sessions over the Internet. VoIp technology offers businesses an unbeatable proposition: streamline telecommunications while reducing total cost of ownership. VoIP integrates business communications into a single infrastructure: the data network. From small businesses to large enterprises, VoIP users increase their productivity, flexibility, and attract lower bills. 
SIP and/or IAX Trunks 
 
We can provide systems that provide your company with outgoing SIP or IAX trunking to allow you to connect your phones vai the internet. This saves costs as each employee does not require a separate phone line. 
 
We are able to present your own numbers on outgoing calls and provide a full set of facilities such as access to directory enquiries, 999 calls and so on. 
 
Full online billing is provided so you can manage your calls and top-up your account, as required. 
 
Please contact us for more telephony solution details. 
 
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